Troubleshooting & FAQs
Our pool experts have a wealth of pool insights to share, so we have produced these guides in order to share this knowledge with you. Whether you are starting a new pool, or are a long-time pool-owner, we want to help you get the most out of your pool.
When to Service a Robotic Pool Cleaner
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Pool Cleaner Stuck
Don’t fret if your Polaris 360 Vac-Sweep pool cleaner is getting stuck. Learn what to do to remedy the issue.
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Why is my Polaris 7240 not moving?
Is your Polaris 7240 robotic pool cleaner not moving? Discover how to troubleshoot your robotic pool cleaner, get it moving again and enjoy a clean pool.
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Polaris VacSweep280 Stuck
Discover why your Polaris Vac-Sweep 280 gets stuck in one place, and what you can do about it.
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Polaris VacSweep Hose Gets Tangled
Figure out why your Polaris Vac-Sweep 360 hose could be tangling and options for fixing it.
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Polaris robotic cleaner going in a random pattern
Learn what it means if your Polaris robotic cleaner is moving in a random pattern.
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Why isn’t my Polaris 7240 Sport cleaner climbing the walls?
Is your Polaris 7240 robotic pool cleaner no longer climbing the walls of your pool? Here's what could be happening and how to fix it to get it climbing again.
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Longevity Of Pressure Cleaner
A few different things can affect the longevity of your Polaris pressure-side cleaner. Here’s how to help it last longer.
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Length of the hose on Pressure Cleaner
Here’s how to figure out the correct hose length for your Polaris pressure-side pool cleaner.
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How To Zip Pressure Cleaner
Everything you need to know about getting the debris bag on your pressure-side cleaner to zip properly.
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How long is the cleaning cycle time for my Polaris 8050 Sport or Polaris P825 robotic pool cleaner?
Do you want to know how long the cleaning cycle is for your Polaris P825 robotic pool cleaner? Here's how long to expect it to run while cleaning your pool.
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How can I improve my Polaris 8050 Sport or Polaris P825 robotic cleaner’s wall-climbing ability?
Do you want to improve the wall-climbing ability of your Polaris P825 robotic pool cleaner? Here are some suggestions to improve its wall climbing.
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Do I have to use a GFCI outlet on my Polaris robotic pool cleaner?
Do you need a GFCI outlet for your Polaris robotic pool cleaner? Find out how to make sure your robotic pool cleaner is safely installed with a GFCI outlet.
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Can I Use Parts From Other Manufacturers?
If you’re considering using other manufacturers’ parts on your Polaris pressure-side pool cleaner, here’s what to consider.
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Calking In Pressure Cleaner Is Sloppy
Learn about the calking inside your pressure-side pool cleaner and whether it can affect how your cleaner functions.
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Booster Pump Compatible With VacSweep360
Do you need a booster pump with the Polaris Vac-Sweep 360 pressure-side pool cleaner? Find out the best option.
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Adjust the thrust jet on Polaris Quattro
Do you need to improve the coverage of your Polaris Quattro? Adjust the thrust jet. Here’s how.
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Adjust Hose To Cleaner
If you own a Polaris Vac-Sweep 65, Vac-Sweep 165, or Turbo Turtle, learn how to adjust the float hose.
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Prevent Robotic Pool Cleaner Cord Tangling
Learn easy steps to stop your Polaris robotic pool cleaner’s cord from tangling.
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Vac Sweep 3900 Sport Not Moving
If your Polaris Vac-Sweep 3900 Sport isn’t moving at all or properly, here are some quick solutions to troubleshoot.
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VacSweep360 Hose Sucked Into Vacuum Tube
If your Polaris Vac-Sweep 360 hose is sucked into the vacuum tube, here are a few ways to troubleshoot the problem.
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Warranty Claim On Booster Pump
If you’re interested in claiming the warranty on your Polaris PB4-60 booster pump, here’s what you need to know.
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What is the warranty on my Polaris P955, Polaris P945 or Polaris 965iQ cleaner if I purchased it at Leslie’s?
Did you purchase your Polaris P955, Polaris P945 or Polaris 965iQ robotic pool cleaner at Leslie's? Here are the details on your warranty.
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What do I do if my robotic cleaner is losing its tracks?
Is your Polaris 8050 Sport or Polaris P825 robotic cleaner losing its tracks? Find out how to get your robotic cleaner back on track and properly cleaning.
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Replace Robotic Pool Cleaner Brushes
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Pressure cleaner hose is tangling
If your Polaris pressure-side pool cleaner hose is tangling, there could be several reasons. Here’s how to fix it.
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Water cloudy after using Polaris robotic pool cleaner
When your water appears cloudy even after using your Polaris robotic pool cleaner, here’s what it might mean.
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How to Use Less Chlorine in Your Swimming Pool
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Types of Above-Ground Pools
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Storing Polaris robotic pool cleaner in the winter
Learn the proper way to store your Polaris robotic pool cleaner during the winter months.
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Should the Polaris robotic cleaner be removed after cleaning
Find out best practices for removing Polaris robotic cleaners vs when to leave them in the pool.
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Pressure Cleaner Spraying Outside
Learn how to stop your pressure-side pool cleaner from spraying outside the pool.
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Pool still dirty after running Polaris robotic pool cleaner
There a few reasons why your pool still appears dirty after your Polaris robotic pool cleaner has completed its cycle. Here’s what to know.
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Pool Energy Audit — Why You Should Have One
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Polaris robotic pool cleaner not covering the whole pool
If your Polaris robotic pool cleaner isn’t covering the whole pool, here’s how to troubleshoot.
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Polaris robotic cleaner struggling to climb wall
Here’s what to do if your Polaris robotic cleaner is flipping over or struggling to climb.
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Polaris Quattro Stuck On Steps
If your Polaris Quattro Sport is getting stuck on your pool’s steps, learn what to do to troubleshoot.
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Install And Operate AG Pool
Above-ground pools are DIY-friendly and cost effective. Here’s what you need to know about installing and maintaining an above-ground pool.
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Improve Climbing Ability On Quattro Sport
Is your Polaris Quattro Sport failing to climb adequately? Here’s how to improve its climbing ability.
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How To Keep Your Pool Safe
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Everything About AG Pool Pumps
What does an above-ground pool pump do and how does it work? We have all the answers to help you choose the right above-ground pool pump for your pool.
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Energy-Efficient Pool Pumps: What You Need to Know
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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What is the Difference Between Above-Ground and In-Ground Pools?
Find out the differences between above-ground and in-ground pools and which one is the right for you.
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Why does my Polaris robotic cleaner periodically pause or stop cleaning?
Is your Polaris robotic pool cleaner pausing or stopping its cleaning cycle? There might be no reason for concern. Here's how to be sure your cleaner is working properly.
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Canister Capacity For Polaris Quattro
The Polaris Quattro has a unique debris canister. Learn about the debris canister’s capacity and how to clean it.
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Why Is My Pool Green?
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Why doesn’t my Polaris robotic pool cleaner start right away?
Is your Polaris robotic pool cleaner not starting right away? There might be no problem at all, or it could be related to the weather in your area. Find out now.
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Why does my Polaris robotic cleaner give an error message that says it’s clogged when the canister appears clean?
Are you getting an error message on your Polaris robotic pool cleaner that says the canister is clogged when it appears clean? Here's what's probably going on.
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When To Empty Pressure Cleaner Debris Bag
Find out how often to empty the debris bag in your pressure-side pool cleaner, and best practices for emptying it.
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Wheels and brushes wobbling Polaris robotic pool cleaner
If you notice the wheels and/or brushes wobbling on your Polaris robotic pool cleaner, here’s what might be happening.
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The Importance of Balanced Pool Water
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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AG Pool FAQs
Get answers to all your above-ground swimming pool questions here, from how to install an above-ground pool to choosing the right size – and more.
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Adjusting wheel speed of Polaris Quattro
Do you need to adjust the wheel speed on your Polaris Quattro? Here’s how to adjust the speed (RPM) and get your cleaner working at maximum efficiency.
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Above Ground Pool Filter Operation
There are three main types of above-ground pool filters. Learn your options and which pool filter is right for your above-ground pool.
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Above-Ground Cleaner Going In Circles
Learn what to do if your above-ground pool cleaner is going in circles, and what the remedies are.
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9 Pool Games for the Whole Family
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Improve Pool and Spa Efficiency With These Tips
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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10 Ways To Enjoy Your Pool This Season
Polaris products transform pool ownership with advanced technologies that handle the tedious tasks of everyday maintenance and operation — giving you the freedom to enjoy the pool experience the way you deserve.
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Pressure Cleaner is Floating
3 Reasons Your Pressure-Side Cleaner May Be Floating Instead of Sinking Check on these three things to see if they could be causing your pressure cleaner to float.
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Cleaner Not Moving
Is your cleaner failing to move? Here’s a couple of things to check.
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Pressure Cleaner On Its Side
Is your Polaris pressure cleaner stuck on its side? Does it keep tipping over and spinning in circles? If so, here are five things to check.
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Functionality Of Pressure Cleaner Back Up Valve
Do you think you might have issues with your Polaris pressure cleaner’s back-up valve? Here are a few ways to check that the back-up valve is functioning properly, plus tips on fixing it if it isn’t.
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Get Your Pool Summer Ready With 7 Helpful Tips
Spring has sprung and summer is just around the corner which means pool opening season is near! If you haven’t already, you may want to start thinking about prepping your pool for swim season (get a head start as it could take up to a week to fully prepare your pool and outdoor space!) Here are some tips to help ensure your pool and backyard are ready for summer.
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Pressure Cleaner Sweep Tail Movement
Is the sweep tail (aka sweep hose) on your pressure-side pool cleaner moving around too much? Or maybe it’s moving around too little. Either way, here’s how you can adjust the movement on your Polaris pressure cleaner’s sweep tail so you can improve its performance.
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How can I keep my cleaner from getting stuck on the main drain?
Is your Polaris pool cleaner getting stuck on the main drain? There’s a simple solution to get your cleaner moving again.
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Pool Chemicals: How to Get the Right Balance
It may not be glamorous, but balancing swimming pool chemicals is an important, year-round job.
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Removing Robotic Cleaner From Pool
As long as you follow these simple tips, you should be able to safely and effectively remove your Polaris robotic cleaner from the pool.
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Error Code 10 on Polaris robotic cleaner
Is your Polaris robotic cleaner giving you, “Error Code 10”? Here are four quick tips for deciphering the code and solving the issue.
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