Product Recall
FAQ
GENERAL
Fluidra Group Australia Pty Ltd, the supplier of Zodiac products in Australia, has initiated a Safety Related Recall Campaign involving Z400 MD series Swimming Pool Heat Pumps. Fluidra has initiated this recall in the interest of consumer safety.
Why the product is recalled: The heat pumps capacitor fails to disconnect from the circuit, which can lead to the unit catching fire.
Hazard: There is a risk of serious injury, burns or death if the heat pump's capacitor catches fire. There is also a risk of serious property damage
The following Z400 MD are part of this recall.
(Please note all TD series heat pumps are NOT a part of the recall.)
| Part Number | Model |
| WH000287 | Z400 MD4 ALUMINIUM GREY |
| WH000288 | Z400 MD4 BEIGE GREY |
| WH000289 | Z400 MD5 ALUMINIUM GREY |
| WH000290 | Z400 MD5 BEIGE GREY |
| WH000291 | Z400 IQ MD7-ALU GREY-WIFI |
| WH000292 | Z400 MD7 - BEIGE GREY |
| WH000295 | Z400 IQ MD8-ALU GREY-WIFI |
| WH000299 | Z400 IQ MD9-ALU GREY-WIFI |
| WH000348 | Z400 IQ MD4 GREY WIFI |
| WH000350 | Z400 IQ MD5 GREY WIFI |
| WH000374 | Z400 MD4 - GREY WIFI (PLUG&P) |
| WH000382 | Z400 IQ MD4-AG R32 |
| WH000383 | Z400 IQ MD5-AG R32 |
If you own a Z400 MD heat pump, please follow the steps below to ensure that your product is identified by our technical team and we can assist with the rework.
1. Identify your model: Please visit www.zodiac.com.au/productrecall to view the list of models in Step 1 of our recall page. You can also find this information in our recall notice.
2. Disconnect power: Once you have identified that you have one of the recalled models, please proceed to Step 2, which will provide you with instructions on how to disconnect your unit from the power.
3. Book your rework: Once power has been switched off, please ensure that you fill out the Rework Booking Form (Step 3).
- For safety and accessibility, please kindly ensure that your unit is easily accessible so that a technician can attend, inspect, and perform the rework.*
Please note that the form is per product; if you have more than one unit, you will need to fill out an additional form.
Once you have registered your Zodiac Z400 unit via the Rework Form (Step 3) on our website - you will receive an automated confirmation that the Recall Customer Support Team has received your submission.
Next, a representative from the Recall Customer Support Team will contact you via telephone or email to confirm that they have all the required information regarding your unit.
Following the confirmation of your contact information and unit details, you will receive an email with more information about your upcoming appointment and next steps.
At this time we are receiving a high volume of submissions and we thank you for your patience as we endeavour to complete the work as efficiently as possible.
All replacement units will be provided at no charge by Fluidra Group Australia Pty Ltd. We will arrange the collection of your affected unit and delivery of your new replacement unit via local courier services.