SKU #WR000044

Polaris P825

Polaris P825 Robotic Cleaner

Polaris P825 Spare Parts & Accessories

Polaris P825 Frequently asked questions

There is too much cable length in the water. Do not unravel the entire cable length. Place only the required length of cable in the water and place the rest on the side of the pool. Follow the procedure in "Cord Tangling" in the manual to avoid and correct tangled cord.
  1. Unplug floating cable from the control unit and reconnect.
  2. Remove cleaner from the pool and re-submerge, see Submerging the Cleaner section of the Owner's Manual.
  3. Press power button OFF, then Floor/Wall setting button to begin a new cycle.
  4. Contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada).
  1. Remove cleaner from the pool and re-submerge, see the Submerging the Cleaner section in the Owner's manual.
  2. Clean the filter canister, see Cleaning the Filter Canister in the Owner's Manual.
  3. Contact Polaris Technical Support at 1-800-822-7933 (USA); 1-888-647-4004 (Canada).
  1. Clean the filter canister, see Cleaning the Filter Canister in the Owner's Manual.
  2. Adjust Surface Control System™ setting, see the Wall Cleaning section in the Owner's Manual.
  3. Do a shock chlorination treatment to reduce the pH levels in the pool. DO NOT leave the cleaner in the pool during this treatment.
Remove cleaner from the pool and re-submerge, see the Submerging the Cleaner section in the Owner's Manual.
  1. Check that the outlet to which the control unit is connected is receiving electricity.
  2. Disconnect the control unit and wait at least 20 seconds before reconnecting. If the problem persists, contact Polaris Technical Support at 1-800-822-7933 (USA)
No user action required. The pause does not affect the overall cleaning cycle.