Frequently Asked Questions
Click a frequently asked question below to see the answer.
Cleaner does not move but there is pressure going to the unit.
Verify the wheel RPM's are in range. If they are low or the wheels are not spinning then check the in-line filter for debris. If clear and the wheels still aren't spinning then check the water management system for clogs. If the RPM's are slightly below the prescribed range then remove the restrictor disc from the wall connector. If the wheels are moving too quickly then install the red restrictor disc.
The cleaner is tipping over/floating.
Verify the wheel RPM's are in range. Ensure that the head float is not filled with water. Try running the cleaner without the bag and if it fixes the issue then clean the bag with soap and warm water. This will remove any biofilm/oils that may have accumulated in the bag.
Watch video tutorial here.
Cleaner does not climb/goes in circles.
Verify that the wheel RPM's are in the correct range and adjust the thrust jet. If the cleaner isn't climbing well then ensure the thrust jet is in the 11 o'clock position. If it is going in circles then angle the thrust jet so it is pointing opposite of the way the cleaner is turning. For example, if the cleaner is turning right then point the thrust jet to the left.
Hose(s) becomes tangled or coiled.
Check swivels and make sure they are spinning freely. Lay the hose out in the sun for 24 hours to eliminate any potential hose memory.
Watch video tutorial here.
Polaris doesn't back up.
Hold the back up valve out of the water and verify that it cycles on and off. A complete cycle takes about three minutes. If it stays on all the time or doesn't come on at all then replace the back up valve.
The cleaner is running in circles on its side.
1. Check the filter bag, if full it can weigh the cleaner down on one side.
2. Remove the head float and shake it. If there is water in the float, order a new one.
3. The feed hose should float evenly on the surface of the pool.