Cleaner doesn't climb walls.
1. Make sure that the blue reducing disk has not been installed in the quick disconnect.
2. Check that the metal pre-filter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed down correctly.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Check that the booster pump is working normally.
6. Check that the wheels are turning between 28 and 34 times per minute.
7. Check that the pivoting connectors are fitted the right way round.
8. Check the orientation of the rear drive jet.
9. Replace standard tires with tires for tiled or glass surfaces (Ref. C-136).
Cleaner seems to slide over the tiles.
1. Turn the appliance over and check the suction by making sure that all the jets located in the central pipework are working correctly. If they aren’t, make sure they are not blocked.
2. Fit the special tires for smooth tiled surfaces (Ref. C-13).
Hangs up on steps or other obstacles longer than 3 minutes.
1. Check the wheel RPM.
2. Verify the back-up valve is cycling.
3. Adjust the thrust jet.
4. Remove unnecessary pool hardware or install a Ladder Guard Kit (order part #G21 from a Polaris dealer).
Hose becomes tangled.
1. Remeasure the hose to verify that it is adjusted to the proper length for the pool shape.
2. With the Polaris operating, check that the swivels in the hose and the hose connections turn freely.
3. Make sure feed hose is floating.
4. With the Polaris turned off, spin each of the wheels. All wheels should turn freely.
Polaris does not back up.
1. Verify the back-up valve is cycling.
2. Check the wheel RPM.
3. If the bag is full, empty it.
4. If head float has water in it, replace it.
5. Make sure feed hose is floating.
Polaris flies around the pool and/or does not make contact with the bottom.
1. Check the wheel RPM. If more than 32 RPM, unscrew the pressure relief valve to decrease water flow to cleaner.
2. Confirm that the blue restrictor disc is installed in the UWF to decrease water flow. Or, install the red restrictor disc to decrease water flow even more.
3. Verify the back-up valve is cycling. Hold the valve out of the water and watch the jet. It should come on and go off.
Polaris is sluggish, running with less power than normal.
1. Check the filter screen in the Quick Disconnect and clean, if necessary.
2. Clean the skimmer basket, pump basket, and pool filter.
3. Check all of the hoses, connections, and swivels for leaks that cause loss of water pressure.
4. Check the wheel RPM.
Polaris only turns in one direction.
1. Adjust the thrust jet.
2. Make sure feed hose is floating.
Sweep hose is sucked into the vacuum tube.
1. Make sure the opening at the end of the sweep hose is not blocked by the sweep hose scrubber.
2. Adjust the sweep hose to a gentle sweeping motion.
Sweep hose sprays too much water out of the pool.
1. Adjust the speed of the sweep hose by tightening the adjustment screw.
2. Replace the sweep hose scrubber if it is worn or missing.
3. Add a sweep hose weight (Part No. B2) to keep the sweep hose from spraying.
The Cleaner does not clean the entire pool.
1. Verify that feed hose reaches within 6" of the farthest point of the pool. If not, order a new hose section from your Polaris dealer.
2. Check the thrust jet for straight back position that optimizes random turning.
3. While the cleaner is operating, hold it upside down and look into the vacuum tube. There should be two distinct, even jets of water. If there are not, contact Customer Service or a Polaris authorized Service Center for assistance.
The cleaner is running in circles on its side.
1. Check the filter bag, if full it can weigh the cleaner down on one side.
2. Remove the head float and shake it. If there is water in the float, order a new one.
3. Check the hose floats to make sure they are spaced evenly.
The wheels rotate less than 28 times a minute.
1. Use the Polaris pressure tester to check the booster pump pressure.
2. Check that the metal pre-filter is present and not clogged.
3. Make sure that the hose weight adjustment nut is screwed down correctly.
4. Make sure the hoses have been cut as indicated in the instructions.
5. Make sure that the blue reducing disk has not been installed in the quick disconnect.
6. Check that the booster pump is working normally.
7. Clean the skimmer baskets, sand filter, and pump basket.
The wheels rotate less than 34 times a minute.
1. Unscrew the hose-weight adjustment nut until the desired setting is obtained.
2. Fit the flow limiter (red or blue) into the quick disconnect.